Privacy Policy TR66 —
Your Information, Our Responsibility

1. Introduction

TR66 is fully committed to protecting the privacy and personal data of every user on our platform. We understand that your trust is our most valuable asset, and we do not take this responsibility lightly.

This Privacy Policy applies to all tr66 services, including the website at tr66.wine, mobile app, online games, and all communication channels we operate. It is to be read together with Terms and Conditions us.

We handle your personal data with care and in compliance with applicable data protection laws. If you have any questions about how we manage your information, please refer to the contact us section at the end of this document.

2. Personal Data We Collect

TR66 collects various categories of data depending on your interactions with our platform. In general, we collect data in three main situations: during registration, during platform use, and during the identity verification (KYC) process.

Data you provide directly:

• Full name, date of birth, gender, and nationality.
• Email address, phone number, and residential address.
• Copies of identity documents (MyKad, passport) submitted during the KYC process.
• Payment method details — bank account number, bank name, and related information.
• Any information you share through our customer support service.

Data collected automatically:

• IP address, device type, operating system, and web browser type.
• General location data based on your IP address.
• Gaming activity logs, including date, time, game type, and betting amounts.
• Login session data, including access time and session duration.
• Cookie information and session tokens for functional and security purposes.

3. How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. We will not use your data for any undisclosed purpose without obtaining your consent first.

• Account Management: Creating, verifying, and managing your user account.
• Service Provision: Enabling you to access all games and features on the tr66 platform.
• Financial Processing: Processing deposits, withdrawals, and all financial transactions securely.
• KYC Verification: Verifying your identity to meet regulatory requirements and fraud prevention standards.
• Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, and security threats.
• Customer Support: Handling your enquiries, complaints, and support requests.
• Communications: Sending important account notices, terms updates, and promotional information (with your consent).
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and offer appropriate assistance.
• Platform Improvements: Analysing aggregated, anonymised usage patterns to improve the user experience.

4. Data Sharing and Disclosure

TR66 does not sell or rent your personal data to any third party. However, there are limited situations where we may need to share your information:

• Trusted Service Providers: We work with payment providers, gaming platforms, and technical service vendors who have undergone rigorous vetting. They are only permitted to process your data in accordance with our specific instructions and are bound by strict confidentiality agreements.
• Legal Requirements: We may be required to disclose information to relevant authorities when mandated by law, court order, or valid legal process.
• Fraud Prevention: In cases of suspected fraud or money laundering, we will report to the relevant authorities to fulfil our legal obligations.
• Business Transfer: If tr66 is involved in a merger or acquisition, user data may be transferred to the successor entity, subject to prior notice to users.

In all data sharing situations, we ensure that recipients are bound by data protection obligations equivalent to our own standards.

5. Cookies and Tracking Technologies

TR66 uses cookies and similar tracking technologies to ensure the platform functions properly and to deliver a better experience to users.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display settings, and account configuration for your convenience.
• Analytics Cookies: Helping us understand how users interact with the platform in aggregate, for service improvement purposes. This data contains no personally identifiable information.
• Security Cookies: Used to detect and prevent suspicious activity, unauthorised login attempts, and other security threats.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the tr66 platform.

6. Data Security

We implement multiple layers of technical and organisational security to protect your data from unauthorised access, loss, or misuse:

• 256-bit SSL encryption is applied to all data transmitted between your device and our servers.
• Sensitive data stored in our databases is encrypted using the latest industry standards.
• Strict access controls — only staff who require access for specific tasks are permitted to view user data.
• 24/7 security monitoring to detect and respond to threats in real time.
• Regular independent security audits to identify and patch system vulnerabilities.
• A comprehensive incident response plan to ensure any data breaches are addressed promptly and effectively.

7. Data Retention Period

TR66 retains your personal data only for as long as necessary for the stated purpose or as required by law. The following are general retention period guidelines:

• Active Account Data: Retained for the duration of your active account plus the required period following account closure.
• Financial Transaction Records: Retained for a minimum of 5 years to comply with financial and taxation legal requirements.
• KYC Documents: Retained for the period stipulated by anti-money laundering regulatory requirements.
• Support Communication Logs: Retained for 2 years after case resolution for reference and quality purposes.
• System Log Data: Retained for 12 months before being securely deleted.

Once the retention period expires, your data will be permanently deleted or anonymised so that it can no longer be linked to you.

8. Your Rights

As a tr66 user, you have the following rights regarding your personal data. You may submit a request relating to any of these rights by contacting our support team.

9. Children's Data

TR66 is a platform exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we discover that we have collected data from a person under the age of 18, we will take immediate steps to delete that data and close the relevant account. If you believe your child or a minor has registered at tr66, please contact us immediately.

10. Privacy Policy Amendments

TR66 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. Users will be notified of any amendments via a prominent notice on the platform and, where appropriate, by email.

The "Updated" date at the top of this document will always reflect the latest version. Your continued use of the tr66 platform after any amendment takes effect constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact the tr66 Privacy team via:

• Live Chat: Available 24/7 directly on the tr66 platform.
• Support Email: [email protected] (text display only — not clickable).
• Help Centre: Visit page FAQ our FAQ for privacy-related questions.

We will endeavour to respond to all privacy-related enquiries within 5 business days.